SUPPORT

Submit the issue you are having via our contact form for support services and a member of the team will respond.
So that we can assist you in resolving this, please contact our support team. We will need to know the content, the device you have, and the problem you are encountering.
We have designed our content to work across all devices. This means you can access music, audiobooks, and ebooks on any platform, regardless of them being a laptop/PC, Android device or iOS.
To use the library, make sure you download Adobe Digital Editions. Get it here.
If you are experiencing any technical problems please complete the contact form which is handled by our support team. Your inquiry will be responded to as quickly as possible.
Content on our site is compatible with the latest devices that have the newest versions of Safari, Google Chrome, Firefox, Opera, Internet Explorer 8 or greater when used on the following operating systems, WIndows Phone, Windows, Mac OS, iOS, Android, or Linux.
Our site works on everything from smartphones to tablets, eReaders to laptops/PC's. Regardless of Apple, Android, or Windows/Linux, you will be able to access content you'll love.We're mobile-friendly too, so you can access your account as you go.
Upon the cancellation of membership, a confirmation email will be sent to the email address that was used to set up the account. If you do not receive this confirmation email, please follow up with a support representative to prevent further billing.
Speak with a live member of our staff by calling toll-free 1-844-741-9004. You can correspond by email by sending an email to support@lightins.com.
If you cancelled your membership and received a confirmation email, there shouldn't be any additional charges billed to you. You will have access to your membership for the remainder of your subscription term for which you have paid. If you do receive a bill in error, contact our customer service department and we will look into the matter for you.
Your membership can be cancelled at any time. You will retain access to your account throughout the remainder of the subscription term for which you have paid. You will not be billed any further.
Different statuses of refund eligibility:

i) If you have experienced technical difficulties, been the victim of fraudulent activity, or an accidental billing mistake has happened, you qualify for a refund.
ii) If you have not received the experience you expected from our website, you might be refund eligible.

For additional assistance or to request a refund, call a live representative by calling toll-free 1-844-741-9004. For a more detailed description of our refund policy, please refer to our Terms of Service.

Refund Status:
We make every effort to process refunds within 24 hours. We will send an email confirmation to the email address that we have on file. We ask that you allow 3 to 7 business days for the credit or refund to show in your account. To learn more about our refund policy, call us toll-free at 1-844-741-9004.
We add content on a daily basis. We work diligently to make sure you have access to the most complete library possible.
As long as you have internet access, you can use as many devices as you want to access our site from anywhere in the world.